Intercom Fin
Free trialFin is Intercom's customer service agent. It reads your help centre, past conversations and connected internal documents, then answers customer questions in chat, email, phone and messaging channels without a person picking up the thread. When a request needs an account change or refund, it can call connected systems to act rather than only reply, and it hands off to a human with the full transcript when it gets stuck. Setup indexes existing content, and Fin reports resolution rates and gaps in the knowledge base. Billing combines per-seat plans with a charge per resolved conversation.
Key features
- Answers chat, email, phone and messaging questions from your own content
- Resolves or escalates, handing off the full transcript to a person
- Takes actions in connected systems such as refunds and order changes
- Runs with Intercom or alongside Zendesk, Salesforce and other helpdesks
- Resolution reporting and knowledge gap detection
- Shared inbox and ticketing when paired with Intercom plans
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